Return Policy
Terms & Conditions
By purchasing from "Skeleton Potion", you agree to the following:
- All products are intended for personal use and decoration purposes only.
- Prices, promotions, and availability are subject to change without notice.
- We reserve the right to refuse or cancel orders in case of stock issues, errors in pricing, or suspicious activity.
- By placing an order, you confirm that all information you provide (such as shipping address and payment details) is accurate.
Shipping Policy
- We process orders within 1–3 business days.
- Standard delivery times are 5–12 business days depending on your location.
- You’ll receive a tracking number once your order has shipped.
- Delays caused by customs, holidays, or carrier issues are outside our control, but we’ll do our best to assist you.
- If your package arrives damaged, contact us immediately at utilek.shop@gmail.com with photos of the damage.
Return Policy
At "Skeleton Potion", your satisfaction matters to us. If you receive a defective, damaged, or incorrect item, we’ll make it right.
Returns
- You may request a return within 30 days of receiving your order.
- Items must be in their original condition and packaging.
- To start a return, contact our support team at utilek.shop@gmail.com with your order number and photos of the issue.
Refunds
- Once approved, we’ll process a full refund to your original payment method.
- Please allow 5–10 business days for the refund to appear in your account.
Exchanges
- If you received a defective or damaged item, we’ll ship a replacement at no extra cost.
Shipping Costs
- Return shipping is free if the item is defective, damaged, or incorrect.
- For any other issues, please contact our support team for assistance.